VoIP (pronounced voyp) is a new communications technology that brings with it several new capabilities that really change the meaning of the term telephone call. Basically, it means voice transmitted over a computer network and is often spoken in the same breath with another term, IP Telephony.

IP Telephony makes use of the popular and familiar IP Networking Protocols to combine both voice and data in a single network. IP Networking supports private, public (e.g. the Internet), DSL, cable and even wireless networks. Simply put, your voice is converted into data packets and transmitted over a network.

So what does this mean for you and your business?

IP Telephony can help you lower costs by moving all your communications—voice and data—to a single manageable network. Site-to-site call costs are eliminated and teamwork is vastly improved. You can link people, products, office sites and customers in more efficient, more effective ways, making you highly competitive. Email, voice calls and voicemail, calendars and conferences all come together in one integrated system. The added flexibility and quicker response times translate into greater customer satisfaction.