Enterprises are demanding ever-improving service quality and performance while costs are held down. Senior business executives are increasingly aware of the advantages and opportunities that can flow from closer integration of this range of technologies.

Yet, while integration is fine in theory, the hapless IT department can discover that implementing new technologies while maintaining live 24/7 operation of an already complex infrastructure is a nightmare.

At least 60% of all network problems can be directly traced to implementing changes (some analysts estimate this as high as 80%), yet the frequency of changes is increasing. Now factor in an exponentially rising amount of data to move around, increasing network speeds to meet contracted service level agreement (SLA) requirements, enterprise infrastructures expected to become more complex and dynamic, and the support needed for both data and voice and a mix of many vendors’ hardware and software. Superior, advanced and flexible enterprise network management software is fundamental to addressing these infrastructure needs going forward.