Business outsourcing may not be the most glamorous industry in the world but
it is one of the few bright lights amid the doom and gloom of the global financial crisis.
The two countries that have benefited the most from outsourcing, India and the
Philippines, expect to see some initial pain from the financial turmoil but the industry is
confident it will ride out the storm.
In the Philippines the business process outsourcing (BPO) industry expects growth this
year of between 35-40 per cent on revenues of around seven billion dollars.
"We are part of the solution, not part of the problem," Oscar Sanez the chief executive of
the Business Processing Association of the Philippines (BPAP) said in a recent
interview.
The BPO sector expects annual growth of around 40 per cent with revenues hitting 12
billion dollars by 2010 and employing one million people compared with 300,000 this
year.
In India, where the industry generates some 40 billion dollars in annual export revenues,
the story is much the same although it admits that it could expect some initial pain. |