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BPOs rejig business model to earn more
Next time, when a client’s transaction is forwarded to a BPO in India, he might actually end up getting more value on the service offered than he ever expected. The Indian BPO industry is undergoing a shift in its revenue-generation model to spur more efficiency among the service providers. From the input-based pricing or FTE (full-time equivalent) model based on per person on hourly basis, the sector is embracing outcome (a client pays a vendor based on the output or outcome) and transaction (vendor will be paid on the number of transactions performed) based pricing models..........Read about BPOs rejig business model...

Meltdown may mean more business for LPOs
Even as the global meltdown casts its spell on India, there is one sector which could see more action in the coming months. Legal process outsourcing (LPO) is set to witness a surge in business, with more corporate houses and investment banks from the US turning to them for legal advise. Bankruptcy filings in the US have gone up in the last couple of months and that inturn has raised the demand for lawyers. Corporate houses in the US are increasingly shifting their credit crisis-related work to lawyers in India as it is a more viable and cost-effective option.......Read about business for LPOs...

Wipro to bid for Lehman BPO
As Lehman Brothers Holdings, a U.S based investment banking firm has decided to file for bankruptcy protection in the US., Indias third largest IT company Wipro and Copal Partners, a knowledge process outsourcing firm have expressed interest to acquire its back office business in India, reported Business Standard. Lehman currently owes over USD 600 billion to lenders. In this regard, the banks offshore development center, which houses over 100 employees at Wipro is expected to close down. Sources said that Mumbai office also is expected to be shut down shortly.......Read about Lehman BPO...

Top ITES locations in India
The software and services trade body Nasscom along with A T Kearney released the findings of a first of its kind report on the assessment of 50 locations in India suitable for the IT BPO industry titled Location Roadmap For IT BPO Growth: Assessment Of 50 Leading Cities.Apart from secondary research, a key aspect of the study was significant primary interactions with companies, educational institutions, Government authorities, etc in each of the 50 locations. The analysis indicates that based on their stage of development for IT BPO, the locations can be categorized into 4 groups, viz. Leader, Challenger, Follower and Aspirants........Read about Top ITES locations in India...

Indian BPO exports booms
Indias third party business process outsourcing (BPO) services exports in 200708 grew 21.4 per cent to Rs.264.23 billion, up from Rs.217.60 billion in the previous fiscal, according to a new study. In dollar terms, the growth was even more impressive at 36.6 per cent to USD6.6 billion, up from USD4.8 billion last fiscal, said the study. It ranked Genpact as the No. 1 export revenue earner with revenues of Rs.26.59 billion, up by 19.8 per cent from Rs.22.20 billion that the company earned last fiscal. Aditya Birla Minacs, the second ranking revenue earning company last fiscal, maintained its rank this year as well. Its revenues grew 3.1 per cent to Rs.15.63 billion up from Rs.15.16 billion last fiscal........Read about Indian BPO exports..