Today’s business climate is notoriously unpredictable. Businesses prepare for one type of weather, and a different type materializes. The cost of preparing — or not preparing — for inclement weather can be extremely costly.

Business process management (BPM), both the management practice and the software tools that facilitate it, evolved to help organizations address this constantly changing environment. BPM has helped organizations:

Improve productivity by automating many key processes
Improve customer service and compliance by providing visibility into processes.
Improve the overall flexibility of business processes through a variety of different approaches

But, as with anything else in business, there is no completely evolved state for a business process. It must continue to transform to help enterprises meet the newest demands of the market. The market is rarely satisfied for long. Quickly and inevitably the old refrain returns: newer, faster, better.